Why Good Customer Service Skills Could Be Your Secret Weapon

Why Good Customer Service Skills Could Be Your Secret Weapon Celebrating nearly 11 years with Sterling Talent Solutions, Christina Brown currently serves as VP of Client Experience within Sterlings Verified Volunteers division, which completes background checks and begehung needs for nonprofit employees and volunteers. As Sterling often works with corporate customers, Christina and herbei team get to service a uniquely positioned market.Christina loves the pace of her work I am a very action-oriented person, she says. The puzzles and challenges keep me on my toesSterling Talent Solutions is Hiring Now Browse OpportunitiesShe recently checked in with Fairygodboss, taking us through her morning and evening work routine, and sharing with us the most memorable career advice thats helped her navigate her career.How long have you been in your current role, and what were you doing previously?Ive been in service leadership at Verified Volunteers for five years. Prior to that, I was on the St erling Account Management and implementation side. Before Sterling I was in the financial services industry.Whats the first and last thing you do at work every day?Specific metrics help me focus on where our geschftliches miteinander is at any given moment. I use Salesforce, looking at revenue reporting, as well as customer escalations. Thats also the last thing I look at, ensuring that Im not leaving work during a fireWhat are you trying to improve on?Currently there is a lot of focus on the client feedback cycle and the voice of our customers. I have initiatives with my team that emphasize our customer voice across the organization. Im utilizing an agile development method in a customer facing way applying different strategies to act faster in our client facing world.What do you love most about your job or working at Sterling?I love the pace of Sterling and Verified Volunteers to constantly have a challenge and move faster. I am a very action oriented person. Were highly regulat ed industry, so the puzzles and challenges coming with that keeps me on my toesWhat are you currently reading/watching/listening to?I am a nerd through and through I listen to a podcast calledPlanet Moneyby NPR. I am constantly reading business books currently Chief Customer Officer 2.0 byJeanne Bliss.Whats your 1 piece of advice for women who are looking for jobs right now?Always be curious and look for constant improvement. Regardless of whether youre entry level or beyond, seek improvement. Also, make it easy for others to do business with you. When you make it easier for people to access and work with you, it makes a difference.Whats the most memorable piece of career advice youve received?Two things. People buy from people. Were in a B2B industry and its easy to say that certain dynamics dont apply. But, be likeable and people will want to partner with you. If youre not applying good customer service, people arent going to want to give you the win. Secondly, when you move up i n an organization, your influence grows. In order to be effective in your role, your influence should grow across as you move upwards.--Fairygodboss is proud to partner with Sterling Talent Solutions. Find a job there today